Privacy Policy

Last updated: August 16, 2025

JEM Proxima LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or engage in wholesale or retail transactions.

By using our website or services, you agree to the terms of this Privacy Policy.

We may collect the following types of information:

• Contact Information: name, email address, phone number, mailing address (when you fill out forms or contact us).
   
• Business Information: company name, tax ID, reseller permits, and related wholesale application details.
   
• Order Information: billing and shipping details when fulfilling wholesale or retail orders.
   
• Technical Information: IP address, browser type, operating system, and usage data collected automatically via cookies or analytics tools.
   
• Communications: correspondence you send us, including emails or form submissions.
   

We use collected information to:

• Process and fulfill wholesale and retail orders.
   
• Respond to inquiries and provide customer support.
   
• Verify compliance with authorized distribution and reseller agreements.
   
• Improve our website, services, and customer experience.
   
• Comply with tax, accounting, and legal obligations.
   
• Send administrative or business-related updates (not unsolicited marketing).
   

We may share information with:

• Service Providers: including Amazon FBA, our third-party logistics (3PL) partners, and payment processors, only as necessary to fulfill orders.
   
• Business Partners: brand owners or distributors when required for account verification or compliance.
   
• Legal Obligations: when required to comply with applicable law, court orders, or enforce our agreements.
   

We do not sell or rent your personal information to third parties.

We use cookies and similar technologies to:

• Analyze website traffic and improve site performance.
   
• Store user preferences for a better browsing experience.
   

You can adjust your browser settings to refuse cookies, but some parts of our site may not function properly.

We implement commercially reasonable safeguards to protect your personal information. While no method of transmission or storage is 100% secure, we strive to use industry-standard practices to protect your data.

We retain personal and business information only as long as necessary to:

• Fulfill transactions and provide services.
   
• Meet legal, accounting, or tax reporting requirements.
   

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
   
• Request correction or deletion of your data.
   
• Opt out of certain data processing activities.
   

To exercise these rights, contact us at info@jemproxima.com.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date.

For questions or concerns about this Privacy Policy, please contact us at:

JEM Proxima LLC
Email: info@jemproxima.com
Wholesale Inquiries: wholesale@jemproxima.com
Texas, United States