Terms and Conditions

Last updated: August 16, 2025

Welcome to JEM Proxima LLC (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, communications, and services. By accessing or using our site or engaging with us for wholesale or retail services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Use of Website

The content on this website is provided for general informational and business purposes.
You may not misuse this website, attempt unauthorized access, or use the site in a manner that violates applicable law.
We reserve the right to modify or discontinue the website at any time without notice.

2. Wholesale & Retail Relationships

All wholesale accounts are subject to approval and compliance verification.
We may request tax IDs, reseller permits, or other documentation to verify business status.
By engaging with us, you agree to honor brand policies, MAP (Minimum Advertised Price) agreements, and authorized distribution terms.
We reserve the right to suspend or terminate business relationships if compliance is not maintained.

3. Product Information & Pricing

We strive to ensure accuracy in product descriptions, pricing, and availability.
Prices and availability are subject to change without prior notice.
Wholesale pricing and terms are confidential and may not be shared with third parties without written consent.

4. Orders & Fulfillment

Orders are processed in accordance with our agreements and subject to product availability.
We utilize Amazon FBA (Fulfillment by Amazon) and/or third-party logistics (3PL) providers to manage fulfillment and shipping.
Risk of loss transfers upon confirmed delivery to the carrier or Amazon fulfillment center.

5. Intellectual Property

All content on this website, including text, logos, and graphics, is the property of JEM Proxima LLC unless otherwise noted.
You may not copy, reproduce, or use our content without prior written consent.
Trademarks and brand names of products we resell remain the property of their respective owners.

6. Limitation of Liability

To the fullest extent permitted by law, JEM Proxima LLC is not liable for indirect, incidental, or consequential damages arising from your use of our website, services, or products.
Our total liability for any claim shall not exceed the amount paid for the specific goods or services giving rise to the claim.

7. Indemnification

You agree to indemnify and hold harmless JEM Proxima LLC, its officers, employees, and affiliates from any claims, damages, or expenses arising out of your misuse of our website, breach of these Terms, or violation of applicable law.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States. Any disputes shall be resolved in the courts located in Texas.

9. Modifications to Terms

We may update these Terms at any time. Changes will be posted on this page with the updated “Last updated” date. Continued use of our website or services constitutes acceptance of the revised Terms.

10. Contact Us

If you have questions about these Terms, please contact us at:

JEM Proxima LLC
Email: info@jemproxima.com
Wholesale Inquiries: wholesale@jemproxima.com
Texas, United States

Return and Refund Policy

Last Updated: 8/15/2025

At JEM Proxima LLC, we aim to provide high-quality products through our distribution partners. Please note that many of our sales are fulfilled via Amazon. When purchasing through Amazon, their return and refund policies apply.

For purchases made directly through our website:

Returns: You may return unused items within 30 days of purchase. Items must be in original packaging and condition.
Refunds: Once returns are received and inspected, refunds will be issued to your original payment method within 7–10 business days.
Exchanges: If you receive a defective or incorrect item, please contact us for a replacement.
Process: To initiate a return, email with your order details.

We reserve the right to deny returns or refunds if the product does not meet the conditions above.